Complaints Advisor

We have an exciting opportunity to join a small and personable team working with a household name in the retail industry. This role will require you to take responsibility of any escalated complaints in relation to financial products.

It will be an opportunity to put your analytical and investigation skills to the test, taking appropriate action and always adhering to FCA regulations and policies.

Bradford, BD1

Salary up to £25,000pa starting salary

Full-time, permanent role

Hybrid working (2/3 days office based)

On a day-to-day basis you will:

• Liaise with service providers via phone and email.
• Effectively manage complaints regarding regulated products.
• Ensure that complaints are dealt with in the most appropriate way, are properly investigated and dealt with effectively to reach an appropriate outcome.
• Manage your own case load and record complaints accurately.
• Work efficiently to deadlines.

The ideal candidate must have:

• A good understanding and knowledge of FCA regulatory requirements. (Including DISP and FOS).
• Experience dealing with customer complaints.
• Excellent customer service.
• Excellent verbal, written and interpersonal skills.
• A good understanding of the principles of TCF.
• A good understanding of the impact of debt and vulnerability.

Click apply to send your CV today or call Huntress Leeds on

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.