Customer Service Advisor

ROLE OVERVIEW

Role: Property Support Associate

Reporting to: Head of Property Support

Location: Leeds

COMPANY OVERVIEW

At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes. With roots in customer service and a relentless focus on the needs of our clients, our approach to block management prioritises getting the basics right whilst providing a great level of service.?

ROLE RESPONSIBILITIES

• To provide first class customer service to our residents, clients and other stakeholders.
• To be the first point of contact for all leasehold owners, tenants and their agents via telephone and email
• Provide timely updates by telephone or email on enquiries received.
• To advise and guide property management colleagues in respect of issues that may arise in connection with the development including technical build related issues, defects, repairs and H&S compliance matters.
• To exercise judgment on a daily basis in respect of maintenance requirements, ensuring the availability of funds before works are committed.
• To secure best value for money in contracted services by means of competitive quotations.
• Liaising with contractors to ensure work is completed to a high standard and in a timely manner
• Investigating and escalating as required complaints received ensuring formal complaints are lodged by the complaints handler.
• To attend relevant seminars, courses and workshops as requested

YOUR BUILDING BLOCKS OF SUCCESS

• Strong written communication skills.
• Strong interpersonal skills.
• Accuracy and attention to detail.
• Experience in the formatting of documents.

THE ANTHEM DIFFERENCE

At Anthem Management, we put our clients first and enjoy the part we play in helping their buildings thrive. Our diverse and talented team is what makes us great and keeps us at the forefront of the industry. We would be delighted to have you join us on this exciting journey.?

Anthem Management is an equal opportunities employer.?