Temporary Customer Service Advisor

As a Temporary Customer Service Advisor you will be responsible for handling incoming calls from a customer base, providing advice and guidance to their queries.

Client Details

Our client is a leading and well-established financial services business and they are looking for experienced customer service professionals to join them on a temporary basis with the possibility of going perm.

Please note this role will start on the 3rd February 2025.

Description

As a Temporary Customer Service Advisor you will be:

• Responding to inbound contact from shareholders and their representatives
• Undertaking identification and verification checks on all enquiries
• Escalating queries, complaints, risks and issues promptly
• Accurately recording information in the relevant systems
• Identifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience

Profile

To be successful in this role:

• Have experience within customer service or call centre (1 year or more)
• Strong written and verbal communication skills
• A passion for customer service and a desire to resolve queries through to completion
• Demonstrable experience of working and delivering daily, weekly and monthly targets
• Excellent problem-solving skills, with great attention to detail
• Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time

Please note offer of employment will be subject to a successful DBS & Credit Check.

Job Offer

In return, our client can offer:

• Start date on the 3rd Feb 2025
• Weekly pay
• City centre Leeds office
• Mon - Fri working patterns
• Possibility of being made perm