Welcome & Service Assistant

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £11.64 an hour

 Hours: 554 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

You will work 2-3 days per week, occasionally 4. Shifts are 10:30am – 4:15pm. We are open across seven days and these roles include regular weekend and bank holidays work. Rotas are released two months in advance.

Duration: Fixed Term Contract from 10th February until 21st December 2025

 Interview dates: 26th, 27th and 28th January 2025

 Start date: 10th February

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

No day is the same at busy Treasurer's House. Built in the 16th century and then purchased by a wealthy collector in the 19th century who created period settings. Today, the house is open to popular guided tours and is decorated for Christmas each year and is part of the vibrant tourist offer in the historic city of York. There is a small formal garden and a below stairs cafe.

Goddards is a hidden oasis on the edge of York racecourse. Five acres of garden rooms where the Terry family once lived. With formal terrace and pond, herbaceous borders, wildlife pond and historic glasshouse with a second hand book room and takeaway café kiosk.

Reporting to the Welcome and Service Assistant Manager, you’ll be part of a team of 8 working across both Treasurer’s House and Goddards gardens.

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  

As part of the Growing Support team, you'll understand and promote the value of membership to visitors. You'll be passionate about the work we do, and you'll feel comfortable chatting with visitors about way they can show support, through donations, gift aid, membership or our bookshops. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

We'd love to hear from you if you are:

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Have a positive attitude  

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.