Retail Team Leader

Summary

If you're interested in becoming a Retail Team Leader and have the appetite to engage with customers and boost our retail potential, then you could be the person for this job.

Hours: 975 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Average of 15-22.5 hours (2-3 days) a week, standard shift 9.15am-5.15pm (7.5 Hours). Weekend work required. There are no set days but the rota is provided one month in advance.

Salary: £11.64 per hour

Duration: Permanent

Interview date: Monday 3rd February 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

National Trust York Shop is one of the few remaining National Trust high street shops. We have the opportunity to share the stories of our products and places with people who visit and live the historic city of York. All the proceeds from our shop contribute to the upkeep of our York National Trust places including Beningbrough, Goddards and Treasurer's. Treasurer's House is the nearest property and we have strong links with this special place, both historically and on a day to day basis. Frank Green, the last owner of Treasurer's House, gifted the building that the National Trust Shop is in to the National Trust. Visitors to this site are encouraged to spend in the shop after their visit and likewise the team actively promote National Trust membership and visiting nearby properties.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the shop's sense of place.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

• Able to demonstrate strong customer service ethos
• Experience of working in a retail environment including selling and merchandising skills.
• Strong people skills enabling good relationships.
• Knowledge of retail best practice including selling and merchandising skills and effective space management.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.