Retail Team Member

Summary

We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Beningbrough, to answer questions and help people make the most of their day. We're particularly looking for someone with an interest in plants and gardening to support our plant centre/ garden shop.

Salary: £11.50 an hour

Duration: Permanent. Due to the nature of the role, the hours will mainly be worked in the main season March-October.

Hours: 480 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

10-15 hours per week (2-3 days). Shift pattern will vary but will mostly be 9.30am-3pm or 11.45am-5.15pm. There are no set days but the rota is provided one month in advance.

Interview date: Friday 31st January 2025

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

From the teenager who inherited it, to its time as an RAF billet, Beningbrough was shaped for more than 300 years by the people who lived here. The architecture and collections on the ground floor tell the story of a country house, while the Reddihough Galleries on the first-floor host changing exhibitions of contemporary and traditional artwork.

Andy Sturgeon the award-winning international garden designer has created a long-term vision. The garden is now enjoying a revival with a Pergola, ha-ha walk and now open, a new Mediterranean Garden. These sit alongside traditional herbaceous borders and a walled kitchen garden providing year-round interest.

The Stables Shop sits within a historic Stable Courtyard and includes a main shop, garden shop and plant benches. The shop is an integral part of the visitor experience and an extension to the visit. Many products support the property programming and exhibitions that happen throughout the year. We also have a range of local and handcrafted products. On occasion we invite these local suppliers to Beningbrough to engage with visitors and create an opportunity to experience how these products taste and or understand how they are made. 

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing

As a member of the retail team, you’ll be offering visitors help and advice with their shopping. You’ll have high standards of presentation in the shop while providing excellent service to all customers.

You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

This role will be important in supporting the growth of our plant sales and garden decorative items. Due to the exciting developments in the gardens, we have seen an increase in interest in our garden and plant retail offer. As such, this is an area that we are continuing to develop and we'd love to find someone with an interest in plants and gardening.

As well as supporting the main shop you will also be focusing on the garden shop and plant spaces. You will be informatively talking about gardening, complimentary plants and helping create aspirational displays with our range of garden ornaments. Additionally, you will be responsible for the physical care of our plant and gardening products (including watering, pruning/ deadheading) and assisting with receiving and processing garden and plant deliveries.

Who we're looking for

We’d love to hear from you if you’re:?

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most locations
• Independent financial advice

Click here to find out more about the benefits we offer to support you.