Customer Service Administrator

Customer Service Administrator

Salary: £25,000 - £27,000
Start Date: 6th January 2025
Location: Hybrid (flexible once trained)

Are you driven, tech-savvy, and ready to be part of a fast-growing business with an exciting future? We're looking for a Customer Service Administrator to join our vibrant and dynamic team. With six years of success behind us and rapid growth ahead, this is your chance to be part of something special!

Our workplace is fun, modern, and buzzing with energy-think annual ski trips, summer getaways to Ibiza, an office dog, music playing throughout the day, and a relaxed atmosphere with bean bags and great vibes.

This role is all about delivering top-notch service while building lasting client relationships. You'll:

• Handle calls and emails, providing excellent support for client queries and issues.
• Manage contracts, troubleshoot login issues, and keep timesheets on track.
• Use a variety of software to maintain clean, accurate internal databases.
• Direct inquiries to umbrella companies and liaise with external contacts.
• Take ownership of improving and expanding the customer feedback process.
• Build strong relationships with clients, managing accounts and ensuring their needs are met efficiently and professionally.

With plenty of software tools to learn and use, you'll need a bit of tech confidence and a willingness to adapt to new systems.

We've built an amazing culture over the last six years, and we're growing rapidly. This role offers a unique opportunity to grow with us, contribute to our success, and enjoy the rewards of being part of a close-knit team.

As you settle in, you'll have the flexibility to work 2-3 days a week from home, and we'll support you as you grow in the role.

The sky's the limit! Here's what this role could lead to:

• Team Leadership: Take charge of running your own small team.
• New Opportunities: Explore other areas of the business you're passionate about.
• Ownership: Make this role your own by shaping processes and building on your strengths.

We're after someone who's:

• Proactive: You thrive on learning and are quick to adapt.
• Tech-Savvy: Confident using various software tools and eager to learn more.
• Sales-Minded: You're skilled at building relationships and managing accounts.
• Organized and Detail-Oriented: You'll keep everything running smoothly.
• Collaborative: You work well with others and contribute to a positive team environment.

This isn't just about experience-it's about mindset. Whether you're early in your career or bringing transferable skills, if you're ready to grow, we want to hear from you.

• Start Date: 6th January 2025.

If you're looking for a rewarding role in a vibrant company with exciting growth ahead, apply today. Let's grow together!

Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.