Application Support Analyst, CRM

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Application Support Analyst, CRM

London

Post Date, 13/01/2025

Salary: 500-550 per day

Contract

Application Support Analyst, CRM

Our client, a leading financial service organisation is looking to hire an experienced Application Support Analyst.

Working in a team that provides 2nd level Application support for a range of vendor and internally developed financial application.

Some early/late day shifts and overnight/weekend on-call support may be required.

Supported applications are a mixture of vendor applications, Software as a Service (SaaS) solutions and internally developed applications running in Windows Server environment with MS SQL databases, SSRS & SSIS, both in our client's data centre and within Azure cloud.

General responsibilities: -

  • Check & monitor running of applications and processes including start/end of business day checks.
  • Investigate and resolve application / business issues relating to applications and processes.
  • Develop business / support reports using SQL and SSRS
  • Provide training and guidance to 1st line teams and provide additional support to this function when business volumes demand.
  • Escalate problems and errors to 3rd line support or vendor teams acting as problem owner to deliver resolution.
  • Provide support and guidance to projects working on new developments of production systems; run and monitor test environments in support of new releases.

Please note: -
Hybrid working with 3 days a week on-site.
Engagement is via umbrella company only.

Ideally, the successful candidate will have specific experience in CRM support (MS Dynamics, PowerShell and Automation skillset).

Job Responsibility
Contract Details
  • Contract Type: Contract
  • Salary Type: per day
  • Total Applications: 38
  • Last Date: 24/02/2025
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