Customer Service Team Leader

Customer Service Team Leader
CCP are delighted to once again partner with a fantastic business as they continue to expand. They’re currently looking to recruit an experienced Contact Centre Team Leader who’ll be responsible for managing a team of Customer Service Advisors at their contact centre operation in Cardiff.  

About The Role  
We’re looking for an experienced Contact Centre Team Leader who will manage a team of Customer Service Advisors. The role has been created due to our client’s continued success, and they are now (yet again) going through an exciting period of growth. As such they have numerous opportunities for the right individuals to join their thriving business. The business is fast paced, dynamic, operate within a regulated environment and have a fantastic culture.   Our client is looking for someone with previous experience working in a Contact Centre Team Leader or Team Manager position, ideally with previous experience working within the financial services or insurance industry.  

Salary & Benefits
This role is paying a basic salary between £37,500 to £40,000.
There is a £5,000 annual bonus to be potentially awarded.

Key Responsibilities  
- Coaching and development of staff
- 1-2-1’s and documented coaching
- Motivation and staff morale
- Delivering team meetings and group coaching sessions
- Achieving daily / weekly / monthly KPI’s  

Logistics  
The role will be based fully on-site at our client’s office based in Cardiff. Hours operate within a shift pattern, and the office operating hours are 8:30am to 8pm, with a Saturday or Sunday being worked every other week (day off in lieu).  

Interview Process  
There will be a two-stage interview process starting with a screening call followed by an in-person interview process, and our client are looking to meet candidates immediately to secure their new Team Leader ASAP.

This opportunity is being recruited for by CCP.
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 48 hours. If you would like to know more about this exciting opportunity before applying, please email .  

About CCP   CCP are experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we've built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
 
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