Operations Assistant

We are excited to be working with a Freight Forwarder who due to growth and expansion are now looking for an Operations Assistant to join their busy team in Baildon, Bradford
 
This role is the foundation of what a Freight Agency does : to provide excellent levels of service to clients and external salespeople.  This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements
 
Accountabilities: 

• Maintain consistent levels of accuracy in data records on all systems used in the role 
• Maintain productivity at or above agreed levels 
• To work as a team to demonstrate excellence in all aspects of the team’s overarching purpose: to provide excellent levels of service to around 50% of the client base.
• To demonstrate Freight Agency’s core values at all times 

 
Key Responsibilities: 

• Deal with customer queries via telephone/email 
• Monitor and maintain shared inbox 
• Undertake customer bookings and input data into Multi Freight /Cargo Wise
• Liaise with Customers, sub-contractors, suppliers and agents 
• Check and send customer documentation 
• Produce bills of lading 
• Provide bill of lading instructions 

 
 Essential Attributes: 
 
           Ability to work independently 
           Ability to work as part of a team 
           Willingness and ability to be flexible
           Ability to work under pressure
           Ability to multi-task 
 
Competencies: 

• Attention to detail 
• Decision-making ability 
• Good organisational skills 
• Good communication skills (verbal and written) 
• Ability to use Excel, Word and Outlook
• Professional telephone manner

 
Ideally you will have at least 18 months experience working in a Freight Forwarding environment. This role offers a highly competitive salary with great benefits. If you are interested in this please apply with your CV.