Commercial relationship manager

Commercial Relationship Manager Reporting To: Managing Director

The Role We are looking for a dynamic, high-functioning Commercial Relationship Manager to join our team in a pivotal role, focussing on formalising, building, and enhancing client and supplier relationships, driving process improvement, and overseeing key business operations. You will act as a vital link between our clients, suppliers, and internal teams, ensuring smooth operations and fostering strong partnerships.

The primary purpose of this role is to develop our client relationships by working with the Managing Director and Marketing Manager to develop our service offerings to enable us to commercialise our high-quality service provision to our customers with the aim of growing revenue through customer development and expansion. This new position aims to help drive our growth in 2025 and beyond by helping us to develop existing client and supplier relationships and establish new ones. We have ambitious growth plans for the business and this role is key in helping the business to achieve this growth. You will also oversee key administrative areas within the business, working with our Business Support Assistant and Finance Administrator.

This aspect of the role will largely be managerial allowing you to concentrate on strategic initiatives that drive business growth and strengthen client and supplier relationships. The ideal candidate will be proactive, adaptable, and thrive in a fast-paced, client-driven environment. Progression is encouraged through professional development with financial support offered. This is a key role in our business and as such we are seeking a keen individual who can build rapport with our staff, clients and suppliers.

Commercial Offering Evolution

• Working with the Managing Director, Marketing Manager and other key staff within the business, you will work on reviewing our existing client commercial terms and help to develop our service value proposition - growing revenue and fostering improved client communication.

Client Relationships

• Build and maintain strong relationships with clients, acting as a key point of contact.

• Collaborate with the Managing Director and the technical team to manage client projects.

• Facilitate effective communication between clients and internal teams to guarantee the successful delivery of services.

• Identify key opportunities for increased client interaction and revenue growth. Supplier & Vendor Relationships

• Liaise with suppliers and vendors to ensure the timely sourcing and delivery of equipment and services.

• Obtain, understand and negotiate pricing and terms with suppliers to align with company values and client requirements.

• Oversee supplier performance, maintaining effective partnerships and ensuring compliance with agreed standards. Process Improvement

• Identify improvements in current workflows including new client onboarding, prospecting, and propose strategies to optimise operations.

• Develop, document, and implement processes to enhance team and business performance. Operational Oversight

• Manage administrative functions, working closely with the Business Support Assistant, and delegating tasks effectively.

• Be involved in team development and recruitment in response to and preparation for business growth.

• Collaborate with the Finance Administrator, ensuring accurate invoicing, bank reconciliation, and reporting is completed in a timely manner.

• Utilise the company’s PSA (Professional Services Automation) platform to manage support contracts, tickets, and invoicing identifying improvements to its configuration and importance to customer experience.

Skills & Experience

• Proven ability to build and maintain client and supplier relationships.

• Strong problem-solving skills and experience in process improvement.

• Excellent verbal and written communication skills.

• Highly organised, with exceptional time management skills.

• Proficient in Microsoft Word and Excel, with strong data analysis capabilities.

• Experience in a client-facing role, preferably in a commercial or operational capacity.

• Attention to detail and a proactive approach to tasks.

• Resilience and adaptability in a fast-paced, client-driven environment.

• Familiarity with accounting platforms (e.g. Xero) and CRM platforms (e.g. HubSpot) is advantageous but not essential.

Benefits

• City centre location with free on-site parking.

• 8% employer pension contribution.

• Performance-related annual bonus.

• Hybrid working options.

• Professional development support allowance.