Customer Service Administrator

I am recruiting for a Customer Service Administrator to join a very well established business. The Customer Services Department plays a key role as they manage all of their customers’ requirements on a daily basis. The areas dealt with by the Customer Services Department can range from arranging a collection, chasing a consignment delivery status, providing quote information, offering shipping advice and providing timed and special delivery services.

The role is office based Monday to Friday

Key Tasks:

General Customer Services duties including:

Dealing with all incoming customer calls

Reviewing PODs (proof of deliveries) / proactive tracking

Resolving any misrouted or lost shipments

Completing daily/monthly reports

Completing customer bookings

Confidently quoting clients and obtaining special options/costs where necessary