Income and Admin Officer

Job Title: Income & Admin Officer
Contract Type: Permanent
Salary: £25,965.41 per annum (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: Full time37.5 hours per week
Working Pattern: Monday to Friday (office hours)
Location: Old Tea Warehouse, High Wycombe or Beaumaris Road, Swindon

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as an Income & Admin Officer

In this role you will workcollaboratively as part of a committed team to provide income management advice, guidance and support to customers and colleagues. 

The focus of this role is to support customers to sustain their tenancies, maximise the organisation’s rental income and deliver income administration across a defined number of properties.

Working from home is available after initial training. You will work a minimum of 3 days per week on site and the remainder from home.

You can be based from either Old Tea Warehouse, High Wycombe or Beaumaris Road, Swindon.

Each service supports vulnerable customers who have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc. You will also have dealings with customers living in schemes such as retirement living, young parent’s and learning disability.

You must be willing to travel occasionally as required.

About you
We are looking for someone with:

• Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications).
• Experience of working in a customer facing environment.
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.
• Experience of working with vulnerable and diverse customer groups and individuals with complex needs. 

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays 
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.