New Claims Admin Assistant

We are a well-established and expanding Accident Management Company and we look to provide our clients with replacement vehicles following a non-fault accident. We are currently looking for a motivated, hard-working and friendly individual to join our Admin Team. Our admin assistants will have a range of daily tasks to complete. We offer a role that allows you to build transferable skills and we encourage personal development alongside working in a fun and sociable office. 

Main responsibilities of the role:

• Supporting the business with customer enquiries.
• Awareness of our insurance policy and stipulations surrounding this.
• Following up with clients to ensure required documents and paperwork have been submitted and are in line with our insurance policy.
• Notifying the other drivers’ insurers of the claim within set deadlines.
• Making enquiries with other parties involved in the accident, such as witnesses. Insurers, and other drivers, as well as obtaining CCTV footage and dashcam.
• Setting up meeting rooms for guests and/or interviews.
• Obtaining and recording invoices accurately on the system in a timely manner and communicating with recovery agents.
• Liaising with panel solicitors for Personal Injury claims in order to obtain relevant updates.
• Ensuring the ordering of office supplies are done in a timely manner – such as stationary/kitchen supplies.
• Helping the business with overflow calls during busy periods.
• To liaise with repairers and repair networks in order to obtain estimates for repairs and booking in dates.

Desirable and skills:

• Experience with administration or customer service is a bonus, but not essential!
• Strong verbal and written communication skills.
• Team player who can also work independently.
• Strong attention to detail.
• Excellent organisational and time management skills.
• Good knowledge of Microsoft office software.
• Trustworthy and reliable individual, with a strong work ethic.
• Ability to work in a fast paced environment and use initiate to problem solve & willing to go the extra mile!
• An individual who is enthusiastic and outgoing, with a drive for success!

Working hours: Monday – Friday either 8:00-4:30pm OR 9:30-6pm on a rotational basis.

Experience: Previous experience in a similar role is preferable but not essential as we offer on the job training, and this can be a great opportunity for those looking to develop their administrative skills or develop within a company that is expanding.  

Job Types: Full-time, Permanent (37.5 hours a week)

Additional benefits:

• We offer 25 days holiday (plus Bank Holidays) with the ability to buy additional days.
• We have a workplace pension scheme in which Markerstudy will contribute up to 5% when you do the same.
• Health and wellbeing support including a Healthcare Cash Plan
• Life assurance 4x annual salary
• Company online portal offering a whole host of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.
• Structured training and development opportunities
• Rewards scheme
• Various social activities such as the races, an annual summer and Christmas party.
• A monthly staff meeting with the whole office, including a recognition programme and a game!
• A monthly team meeting for business updates, to celebrate achievements within the team & a prize for the Star of the Month as nominated by your colleagues!