Customer Service Advisors

Hourly rate - £13.93 per hour

Length - 3 months initially - with permanent opportunities

Location - Central Bristol - hybrid working after initial 3 months

Hours - Monday - Friday between 08:30am - 18:00pm

Tate are working with a local authority based in Bristol in their search for Customer Service Advisors on a full-time basis starting on Monday 20th January 2025.

As first point of contact for customers, your role as a Customer Service Advisor is to ensure all customers receive a professional, positive, customer-focused experience over the phone.

You would be based in either their Housing or Clean Air Zone Team, with key duties including:

• Being the first point of contact for inbound and outbound calls and provide support and advice to customers.
• Handling complex complaints.
• Working efficiently alongside other departments to work out the best resolution for customers.
• Administration support - maintaining up to date and accurate customer records on the database / logging appropriate audit trails.

You would be part of a friendly, supportive team with excellent training and long-term career development opportunities. Apply today with your CV to be considered.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.