Customer Relationship Manager

Customer Relationship Manager Role with Prestigious Flagship Luxury Care Home

£50,000 + OTE

Central London

An exciting opportunity has arisen for a Customer Relations Manager to join a leading luxury care provider at their prestigious flagship location in Central London. This role combines responsibility for generating interest in care home services and retirement living properties, ensuring a seamless experience for prospective residents and their families.

You will be at the forefront of shaping and delivering a first-class customer journey, driving occupancy for luxury care homes and retirement properties, and representing the brand to local stakeholders and communities.

Responsibilities (include but are not limited to)

• Proactively generate and manage inquiries, converting them into admissions and sales for care home and retirement living offerings.
• Identify and execute local marketing opportunities to promote services, increasing visibility and engagement.
• Build and maintain connections with key influencers, organisations, and partners to drive interest and referrals.
• Coordinate and oversee sales events, exhibitions, and promotional activities.
• Manage online and offline marketing, including social media, websites, and branding efforts.
• Collaborate with Home Managers and central teams to align strategies and achieve occupancy and sales targets.

Requirements

• Demonstrable success in a Customer Relationship Manager role within the luxury care or retirement living sector.
• Strong understanding of marketing channels, including social media, websites, and local advertising.
• Confident, professional communicator with excellent relationship-building skills.

Remuneration

• £50,000 + OTE

This is a rare opportunity to join an established and reputable organisation, supporting an exclusive flagship service while driving growth in care and retirement living.

For more information, please contact Lisa-Maria Kirwan at Bright Selection Ltd.

Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.