2nd Line IT Support Engineer

NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team.

Responsibilities:

• Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems.
• Offer on-site support to troubleshoot and resolve technical challenges effectively, ensuring clear communication with both internal teams and external partners.
• Take an active role in project delivery, including the installation and configuration of servers and networks to meet client requirements.
• Continuously provide insights and feedback to support the improvement of technical processes and service delivery.
• Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence.

Essential Skills and Experience:

• Proficient in Office 365 administration, including user management and configuration.
• In-depth knowledge of Microsoft Office applications.
• Extensive experience with Windows Server administration (2016-2022).
• Strong knowledge of Azure platform management.
• Expertise in Active Directory for user and group management.
• SharePoint
• Antivirus solutions.
• Proficient in vulnerability management and remediation strategies.
• Strong grasp of desktop, networking, and peripheral technologies.
• Hands-on experience with end-user hardware and printer support.
• Advanced skills with Microsoft Windows 10 and 11 operating systems.
• Experienced in deploying software remotely.
• Solid understanding of VoIP systems, SIP trunks, and digital telephony solutions.
• Proven ability to thrive in a fast-paced technical environment in a similar role.

For more information or to apply, click Apply Now and a member of our team will be in touch.