2nd Line IT Engineer

Are you a skilled 2nd Line IT Support Engineer looking for a new challenge? My client is a nationwide, well-established Managed Service Provider with 10 offices across the UK. They are highly regarded in the industry, with outstanding ratings on Trustpilot and Glassdoor. Due to continued growth, they're looking to welcome another talented engineer into their technical team.

2nd Line IT Support Engineer
Gateshead
£27,000 - £32,000

Day-to-Day Responsibilities:

• Providing 2nd line technical support to a diverse client base.
• Supporting onsite client operations alongside remote troubleshooting.
• Assisting with escalations from 1st line support to ensure swift resolutions.
• Offering clear, communicative technical support to clients via email, phone, and in person.
• Collaborating with internal teams to enhance IT systems and resolve technical issues.

Tech Requirements:

• Active Directory
• Office 365
• Windows Server and/or Apple OS
• Networking and VOIP
• Hardware setups and troubleshooting

Benefits:

• 30 days paid annual leave
• Company pension scheme
• Access to a discount hub and cycle-to-work scheme
• Healthcare CrashPlan
• Free onsite parking

Additional Requirements:

• A full UK driving license is essential for onsite client support.

For further information or any queries, please contact me at 0191. 249. 3639 or via email at Darcey . obyrne @ in technology group . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.