1st Line Support Engineer - Newcastle - £23k - 25k Benefits

Role: 1st Line Telecoms Support Engineer Salary: £23,500 to £25,000 + Benefits
Location: Newcastle Upon Tyne
Working style: Fully Onsite during probation (3 months). After probation it will be hybrid 3 days in the office 2 days from home
Start date: ASAP

We are currently working with a rapidly growing Managed Service Provider who are looking to bring in a 1st Line Support Engineer. The 1st Line Support Engineer will be the first point of contact for any issues relating to Desktop, VOIP, telephony and networking issues.

The successful 1st Line Telecoms Support Engineer will be joining an organisation who are keen on internal progression. They will give the 1st Line Support Engineer the opportunity to progress into the 2nd Line / 3rd Line team or the networking team.

Essential skills - 1st Line Telecoms Support Engineer

• Networking - Basic troubleshooting, Switches and Routers, knowing how they work, provisioning of Router
• Office 365 administration
• Broadband line troubleshooting
• VOIP/ telephony experience
• Cloud Phone systems experience
• Hardware troubleshooting - handsets

Desirable - 1st Line Telecoms Support Engineer

• MSP experience
• Experience working on physical systems
• Good phone manner

This is a great opportunity for you to progress your career and gain a solid experience in the IT industry so please apply with your up to date CV.

1st Line / IT Support / Service Desk / Helpdesk / IT Support Analyst / IT / VOIP / Voice Over Internet Protocol / Voice IP / Telephony / Network / Networking / Switches / Switch / Route / Router / Phone Systems / Hardware / Handset / Broadband