IT Support Engineer

IT Support Engineer
Bishop Stortford
£25,000 to £33,000 + Training + Bonus + Private Medical Insurance

An incredible opportunity awaits an experienced IT 1st line / 2nd line / 3rd line support engineer to flourish within an established company in an exciting role. In this position, you will be responsible for delivering comprehensive IT support across all aspects of the company's business, with a strong emphasis on supporting the clients' IT infrastructure.

This role enables you to further develop your existing skills, leveraging your career-acquired knowledge. As an IT Support Engineer, your responsibilities will encompass the continued provision of 1st line / 2nd line support, collaboration within the IT team, and the maintenance of a high level of service. You will ensure the resolution of 1st line / 2nd line / 3rd line tickets for the IT department, primarily utilising remote control technologies and conducting site visits as needed.

The company is in the process of establishing itself as a leading provider of cloud and IT solutions throughout the South East of England. They have clients in London and various parts of Europe as well. Due to their growth, they are currently seeking an IT Support Engineer with 1st line / 2nd line experience.

In this role, you will provide support across the business, offering guidance on hardware and software-related issues, and consistently deliver exceptional customer service.

This opportunity allows you to expand your experience within the IT sector and work with cutting-edge Microsoft technologies. The role involves five days onsite and occasional client site visits, making the ability to travel to Bishop Stortford essential.

The ideal candidate will possess experience in a similar role, demonstrating the capability to take ownership of all incidents and requests while providing 1st line / 2nd line support.

This is a fantastic opportunity to be able to work with the latest IT technologies, work with an established company and further progress your IT career with progression and training being available within the company. Every new member is given a road map of how they will be progressing within the company and what training they will undertake.

The person:
*Experience in IT Support, or 1st Line / 2nd Line / 3rd Line Support positions
*Proficiency with Office 365, Windows Server (2012 onwards), hardware, and networking
*Knowledge of Windows Server, Active Directory, Windows 7, 8, 10
*Commutable to Bishops Stortford

The role:
*Managing your own helpdesk to ensure efficient handling of 1st line / 2nd line support tickets
*Ensuring clients' IT infrastructure is up to date and addressing security vulnerabilities
*Undertaking IT consultancy and project work, including setting up and configuring new equipment
*Answer telephone calls and emails from the clients' customers, reporting IT issues and logging them on the support service desk call management