Service Desk Team Lead

A leading MSP working at enterprise solutions echelon is looking for an experienced Service Desk Team Lead; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.

Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL).

As well as IT Service Management background, you would be familiar with the following technologies

• Office 365 - user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
• Azure - familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
• EndPoint Manager - MDM, MAM, Compliance, policies
• Networking - converged networks, VLANs, WAN routing, DNS
• Firewalls - Cisco, Draytek, port redirection, NAT, NAPT
• Webhosting - CPanel, Linux
• Telephony - Linux PBX, SIP Trunks, WLR, Call routing
• Connectivity - Leased Lines, LLU, xDSL
• WiFi - 802.x, Footfall, data capture, reporting
• Servers - Windows, Linux, PF Sense, Active Directory, Group Policy
• Workstations - Windows 10+, printing, Office 365

DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality