Customer Service Administrator

Reed in Middlesbrough are working with a manufacturing business who are seeking a dedicated individual to support and drive their customer service forward. This position is ideal for someone with a keen eye for detail and a passion for maintaining high standards in customer service. 

• Handle customer complaints and monitor customer service KPIs to ensure outstanding service delivery.
• Conduct job costing checks to verify correct margins and ensure financial efficiency.
• Support the customer service team by providing guidance and assistance to enhance service quality.
• Drive business efficiencies and improve customer experiences through proactive service enhancements.

• Experience in customer service within a regulated environment
• Strong analytical skills
• Excellent communication and interpersonal skills to support and lead customer service initiatives
• Proactive and driven, with a commitment to improving business processes and customer satisfaction

• Competitive salary of up to £30K
• Opportunities for professional development and training
• Dynamic and supportive work environment
• Free parking
• 22 days holiday plus BH

This role is to start in January 2025 with interviews being held before Christmas!