Customer Service Administrator

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Customer Service Administrator

Preston Farm Business Park

Post Date, 28/06/2024

Salary: 23569-23569 per annum

Permanent

Customer Service Administrator

Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for a Customer Service Administrator

Salary: £23,569 per annum

Contract Type: Permanent

Location: Stockton

Hours: Full Time

Job Purpose: To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication.

Responsibilities:

  • Accurate completion of day-to-day activities.
  • Manage the service book, service call traffic and planning of all aspects of the services we offer.
  • Liaise with factories and suppliers ensuring customer service excellence.
  • Support the Finance department to ensure payment / credit terms are adhered to.
  • Complies with financial regulations, policies, and controls.
  • Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.
  • Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.
  • Ensure accuracy and quality of all processes.
  • Prioritise workload and demand from internal and external requests.
  • Ensure the delivery of quality customer service.
  • Support any escalations with a one call resolution.
  • Continuously monitor own performance for maximum efficiency
  • Work with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)
  • Maintain customer relationships across all of our customers and escalate concerns where necessary.
  • To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.
  • To follow health, safety and environmental guidelines and procedures in respect of personal and department activities
  • To support holiday cover for the Sales Operations Manager when required
  • Carry out any other reasonable duties requested.

Essentials:

  • Demonstrable experience of prioritisation
  • Demonstrable experience of handling telephone calls preferably within a call centre or help desk role.
  • Demonstrable experience of planning and managing operational processes for maximum efficiency and productivity
  • High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

For more information please contact Imperial Recruitment Group

Job Responsibility
Contract Details
  • Contract Type: Permanent
  • Salary Type: per annum
  • Total Applications: 290
  • Last Date: 22/01/2025
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