Customer Service Executive

Customer Service Executive

• Annual Salary: £25,000 - £28,000 per annum
• Location: Ellesmere Port, Cheshire
• Job Type: Full-time, Permanent

Reed are currently partnered exclusively with a growing utilities organisation based in Ellesmere Port that are looking to expand their team and bring in a talented and ambitious Customer Service Executive to help shape future success.

Day-to-day of the role:

• Outbound calling through leads that have been generated through marketing means
• Handle customer inquiries and update customers on their order progress via phone, email, and live chat.
• Book appointments for surveyors with clients
• Resolve customer complaints at first contact.
• Ad-hoc administrative duties

Required Skills & Qualifications:

• A customer-focused individual with a genuine desire to deliver outstanding service.
• Professional and friendly communication skills, both written and verbal.
• Motivated to follow up on sales leads and to up-sell products and services.
• Someone ambitious who can look at innovative ways to increase customer contact to increase sales opportunities

Benefits:

• Excellent salary
• Opportunities to progress from within
• Chance to help grow the business through effective work
• Monday – Friday 9-5pm with some flexibility required.

To apply for this Customer Service Executive, please submit your CV through the link or feel free to reach out directly.