Customer Service Team Leader

Customer Service Team Leader

• Location: Wallasey + option for hybrid home working
• Salary: £27,000
• Contract: Full time, Permanent (35 hours per week)
• Hours: Monday to Friday, 9am - 5pm
• + Excellent training and progression opportunities

If you are looking for an immediate start date to join an exciting and growing business based in Wallasey that can offer not only a competitive basic salary, long term progression and a great place to work, then this is the role for you.

The role comes with Monday to Friday working hours (no weekends or evenings) and is an excellent opportunity to progress within an industry through achieving industry related qualifications

If you have previous experience within a supervisory role (contact centre, office, retail or hospitality will be considered) and you are looking for a new challenge then this could be the role for you!

You will be tasked with:

• Providing additional support to the Customer Service Manager through managing a team of agents
• Set objectives, targets, development plans, conduct appraisals and 1-2-1's
• Monitor productivity and performance through KPIs
• On-going coaching and development of customer services executives
• Deal with any escalated customer or client issues
• Ensure departmental standards are maintained setting objectives and targets
• Ensure we provide best in class service on each customer interaction

To be considered for the role of Customer Service Team Leader you must possess the following;

• Past experience in a managerial role (within contact centre, retail, hospitality or similar)
• Excellent communication skills
• A proven track record of managing staff and delivering results

This is an amazing opportunity for a customer focused Team Leader to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.