Service Administrator

A great opportunity has become available for a reliable and skilled Service Administratorto join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join them on a full-time, permanentbasis, and in return, you will receive a competitive salary of £27,560 and excellent benefits.

Our client is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to their clients and customers, the Service Administratorposition is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

Company values

Our client take pride in everything they do - Which means they expect all their employees to:

• Present a professional appearance at all times
• Keep your work area safe, tidy and well organised
• Deliver a high standard of work at all times

They have Integrity, built-in

Company Benefits:

• 31 days annual leave rising to 36 days with length of service (including bank holidays)
• A flexible scheme to buy or sell up to 5 days of annual leave per year
• Company sick pay after 12 months length of service/after probation
• Life Insurance
• Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice
• Cycle to Work Scheme
• Discounted Gym Membership
• Employee recognition scheme
• Length of Service Rewards
• Childcare voucher scheme
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
• Employee Assistance Programme to support all staff
• Refer a Friend scheme

Key responsibilities as the Service Administratorwill include:

• Be the main point of contact for the operatives completing asbestos jobs and recording accurate information.
• Be the main point of contact between our Client and the asbestos and scaffolding contractors ensuring the right, clean and timely information is recorded in FES and relevant job trackers.
• Issuing asbestos reports and results to operatives and supervisors when required.
• Ensure reports and supporting documents for each asbestos incident are correct, complete and comprehensive and have been forwarded and filed to correct recipient and saved in our management system directory.
• Ensure documents for each scaffolding is received and updated on to the scaffold safety register
• Book in the 7-day safety checks ensuring the checks are done by the 7th day.
• Liaise with the supervisors to book in safety checks once you have received the relevant paperwork.
• Be the main point of contract for training ensuring the right, clean and timely information is recorded and all staff have the relevant training before the expiry date ends.
• Keep the competency and training matrix up to date with any leavers and new starters.
• Schedule the tool box talks every two months liaising with the operations team and heath and safety department.

What the company are looking for in their Service Administrator:

• Experience of working in a Repairs and Maintenance call centre or any other call centre environment.
• Exposure to a Maintenance Contract that has used the Vanguard Systems Thinking Methodology and Principles to deliver the service desirable.
• GCSE or Equivalent in Qualification in Maths and English.
• Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken be each trade group.
• Good understanding of the Geographical Portsmouth City area including streets, the best routes, and travel times between different locations.

If you feel you have the skills and experience to become our clients Service Administratorthen please click "apply" now - We’d love to hear from you!

The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.