Returns Administrator

Returns Administrator

• Location: Botley
• Job Type: Full-time

Join a world leader in intelligent electric heating, renewable energy solutions, and significant global market positions in domestic appliances, cooling, and ventilation. We are seeking a qualified Returns Administrator to manage customer enquiries, arrange stock collections, and liaise with internal departments to ensure efficient service delivery.

• Coordinate and communicate with various departments to meet customer requirements within designated timescales.
• Process collections from customers, ensuring these are completed within agreed timescales to meet customer expectations.
• Follow up on failed collections and maintain accurate spreadsheets within the department to ensure actions are taken within predetermined timescales.
• Respond to customer enquiries professionally and efficiently via phone and email, resolving any issues to deliver outstanding customer service.
• Assist in developing cross-team cooperation and maintain effective liaison with all departments.
• Undertake any ad hoc tasks as specified by the Returns Team Lead to deliver exceptional customer service.

• Proficiency in Microsoft Office and SAP.
• Experience in a similar position, with skills in data entry and managing incoming telephone calls (desirable).
• High organisational skills and the ability to manage multiple projects simultaneously.
• Ability to prioritise own workload.
• Strong IT skills.
• An administrative background with a detail-oriented approach.

• Competitive salary and benefits package.
• Opportunities for professional growth within a globally recognised company.
• Dynamic and supportive work environment.

To apply for the Returns Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.