Desktop Support Engineer

Senior Desktop Support Engineer

Location: Onsite

Salary: up to £60k + package

I am representing a global investment management company who are looking for a Senior Desktop Support Engineer, to provide high quality fast paced technical support, troubleshoot hardware and software, and ensure seamless IT operations.

Key Responsibilities:

• Resolve end-user issues (hardware, software, network) via in-person, phone, or remote tools.
• Install, configure, and maintain Windows 10, MS Office, and other essential apps
• Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other day to day tech.
• Manage software updates using SCCM; support MS Teams and email platforms.
• Collaborate with IT teams on escalations, vulnerabilities, and projects.
• Document processes and mentor junior staff.
• Support AV equipment for meetings and provide overnight support (on rotation).

Requirements:

• Expereinced in desktop support with expertise in Windows 10, Active Directory, Citrix, VDI, and Exchange.
• Strong troubleshooting skills; knowledge of SCCM and endpoint security.
• Effective communicator, team player, and willing to work flexible hours.
• Certifications like CompTIA A+ preferred.

Note: Hybrid work is currently unavailable - (Provide weekly out of hours over night (6pm - 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.