Senior IT Support Engineer (M365/Intune)

The Titan Group provides a broad range of services across the whole wealth value chain - from financial planning, investment management through to platform, trading, settlement and custody services. Its strategy is to be able to offer modular, incremental services to its clients allowing them to adjust their business models as and when they choose to. As part of this Titan is also an active acquirer of UK based asset managers and other wealth related businesses.

Due to this Titan Wealth is expanding rapidly through strategic acquisitions, offering a unique combination of start-up energy and the security of private equity backing. It’s an inspiring time to join the team!

The Senior IT Support Engineer (M365/Intune) should be in the London office 5 days a week.

The role

We are seeking a highly skilled and experienced Senior IT Support Engineer (M365/Intune) to join our team. The ideal candidate will have a very strong background in M365 tenant-to-tenant migrations, cybersecurity, and project management. You will play a crucial role in designing, implementing, and managing our cloud infrastructure, ensuring optimal performance, security, and scalability. You will also be responsible for leading and executing tenant-to-tenant migration projects, working closely with cross-functional teams to deliver successful outcomes.

The successful candidate will possess a deep understanding of M365 applications, cybersecurity principles, project management methodologies and be an excellent communicator.

Job responsibilities

• Offering IT services & support over telephone, email, remote, but mostly face-to-face.
• As needed to assist the migration team to onboard new companies into the group M365 tenant (through acquisitions). This includes rebranding, like changing UPNs and central signatures.
• Using ManageEngine SD+ for logging, monitoring and managing tickets.
• Work closely with users from all global offices to resolve issues, keep users informed and escalate to second/third line where appropriate.
• Follow industry best practice to proactively maintain the infrastructure to prevent failures/issues and improve performance, availability and resilience.
• Build and maintain corporate PCs/laptops, keeping adequate spares-levels (inventory).
• Administration of starters and leavers, getting quotes and placing orders (procurement).
• Guide and support users in following group IT standards, policies & procedures.
• Manage/participate in project initiatives (as assigned) to achieve broader IT objectives
• Contribute to and maintain documentation for processes and procedures.

Requirements

• 5+ years’ experience with desktop support using M365/Intune.
• Excellent English communication skills, comfortable in high engagement environment.
• Patient with users and ability to build good rapport.
• Great customer service skills.
• A+ PC technician / N+, MD100, MD101 certifications are advantageous.
• Decent understanding of networking, routers, firewalls. Eg. able to replace router/AP.
• Proactive and ability to work with minimal direction.
• Self-motivated, well organised, skilled in prioritisation and working to SLAs.
• Excellent methodology in fault-finding.
• Strong working knowledge of MS Windows 10/11 Enterprise, M365 Administration, Endpoint manager/Intune, Teams Telephony and Sharepoint.
• Good working knowledge of Active Directory and Identity Management in Azure.
• Understanding of cyber security frameworks like NIST/CIS advantageous.
• Good understanding of Windows Server / roles and features would be beneficial.
• Solid working knowledge of mobile device platforms; iOS, Android and MS Surface tablets.

Terms

Competitive salary

Hybrid working

25 days annual leave + public holidays

A range of benefits which includes private medical insurance, Group life insurance, and income protection insurance.

6% employer pension contribution

Further education and training support

Discretionary performance related bonus

Confidential Employee Assistance Programme

2 days per year for voluntary work

"Salary Extras" employee discounts

The Titan Wealth Group is firmly committed to fostering an inclusive and equitable environment for everyone who works with us, regardless of their race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. We believe that having a diverse team allows us to create the best possible outcomes for our clients and team members. We strive to provide equal opportunities in all aspects of the workplace with respect to recruitment and career advancement, pay and benefits, training and development opportunities and other job-related activities.