IT Desktop Support Engineer

Desktop Support Engineer

City of London

£36,000 - £42,000 dependent on experience

Office based (London/Watford)

Permanent, Full-Time

Sensical, a growing city-based IT MSP, are looking for an experienced Desktop Support Engineer to join the expanding team.

This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies.

Candidates need to have a demonstrative passion for IT and Technology, coupled with a professional customer focussed attitude.

What we’re looking for:

• Ability to take ownership, assess and troubleshoot incidents methodically
• Professional attitude, able to work with stakeholders at all levels of an organisation
• Excellent organisation skills and ability to reprioritise in a fast-paced environment
• Comfortable with regular commute to Central London and Watford areas
• Able to be part of an out of hours On-Call rota (one week in four)
• A passion for IT and motivation to learn
• Understanding of IT best practices (ITIL, Change Control)
• Experience writing internal support documentation
• Punctual and excellent attention to detail
• Excellent written and verbal communication

Technical Skills

Advanced knowledge of essential technologies:

• Microsoft Desktop OS (Windows 10 & 11)
• Active Directory & MS Entra ID
• Microsoft 365 applications (inc Teams)
• EndPoint Manager
• Cloud PBX (Ring Central, 3CX, Cisco)

Working knowledge of:

• Deployment Services (SCCM, WDS, WSUS)
• IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)
• Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
• Mac Desktop OS
• Mobile Device Support (iOS, Android)
• Microsoft Server OS (2016/2019/2022)
• Virtualisation (ESXi, Citrix, Hyper-V)
• Storage Systems (SAN, NAS, RAID)
• Structured Cabling (Patching, Cable Tracing, IDC)
• Backup Technology (Veeam)

Desirable Qualifications:

• Microsoft Certified Associate (Microsoft Certified Associate – AZ801, AZ305)
• Network+ or CCNA

The Role

Incident Management (70%):

• Triage of Incidents and Service Requests within ITSM
• Identification of Major Incidents
• Diagnosis of complex issues and escalation as needed
• Ownership and Resolution of Tickets within SLAs
• Regular Maintenance Tasks (Patching, AV Checks)
• Rota Based On-Site Support (2-3 days a week)
• On-Call Support (1 week a month)

Project Work (20%):

• Leading Desktop related project work
• Assisting with Infrastructure & Networking projects
• Creation of support documentation

Other Responsibilities:

• Providing an escalation point for other Service Desk team members
• Becoming a lead expert for specific technologies within the team

Who are Sensical

Sensical Services Ltd is a boutique IT Consultancy and Managed Services Provider (MSP) based in the City of London.

We are a friendly, close-knit, and supportive team of professionals delivering high quality support to SME organisations.

Our clients operate in financial services, utilities, critical national infrastructure and other sectors that expect an exceptional level of expert advice, system reliability and support.

We are proud to be an equal opportunity employer and are committed to creating an inclusive environment for all applicants and employees.

Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.

Are there other benefits

We work hard to make Sensical a great place to work, and we offer the following to all employees:

• Private Health Insurance (Dental, Optical, and Mental Health)
• Discretionary Annual Bonus
• Day Off on your birthday
• Enhanced Pension Scheme
• Discount & Recognition Scheme
• Employee Assistance Programme
• Flexible Working (where role permits)
• Enhanced Sick Pay
• Season Ticket Loan
• Cycle To Work Scheme
• External & Internal Training
• Regular Team Events

*Some benefits only become available after completion of any probationary period.