Complaints Administrator

Complaints Administrator

• Competitive salary of £23,000 - £25,000
• Based in South Manchester
• Opportunity to work within a fast-paced and supportive team office environment

About the Client:
Our client is a well-established Credit Broker, offering dynamic and client-focused services. As they continue to grow, they're looking to expand their Complaints department by hiring a motivated Complaints Administrator to support their team.

The Benefits:

• Competitive salary with growth potential
• Opportunity to develop within a leading industry organisation
• Supportive team culture

The Complaints Administrator Role:

In this vital role, you will:

• Work with a shared mailbox to collect data from correspondence adding info to their system and sharing detail to the correct handlers.
• Log incoming complaints across various categories.
• Provide administrative support to complaint handlers, including some phone-based support for queries and new complaints.
• Assist in ensuring compliance with company guidelines and regulatory policies.
• Collaborate with other departments to handle additional requests, such as warranty support.

Complaints Administrator - Essential Skills:

• At least 12 months of administrative experience
• Strong knowledge of Microsoft Word, Excel, Outlook, and SharePoint.
• Excellent organisational and communication skills.

To Be Considered...
Please either apply through this advert or emailing me directly via . For further information please call me: / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills:
Administration, Complaints Handling, Microsoft Office, Customer Service