COMPLAINTS ADMINISTRATOR - AUTO FINANCE

Job Advertisement: Complaints Administration Role

Position: Complaints Administrator
Company: Leading Credit Broker in the Motor Industry

Type: Full-time

About CO:
A dynamic Credit Broker in the Motor Industry, seeking a self-motivated individual to join our fast-paced Complaints Department. This pivotal administration role supports our complaints team by managing a central mailbox, handling ad hoc queries, logging complaints, and assisting with inbound phone queries.

Key Responsibilities:

• Manage a central mailbox: upload emails to the system, assign to the relevant handlers, and organize correspondence in the appropriate folders.
• Log all complaints, including FOS, DSAR, Regulatory, and Non-Regulatory, ensuring compliance with guidelines and policies.
• Support complaint handlers with various administrative tasks and assist on the inbound phone line to address customer complaints and queries.
• Work closely with other departments to process requests for additional products, such as warranties.

Requirements:

• Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Prior experience in an administration or customer service role is essential.
• Previous experience in the motor trade industry is desirable but not required.
• Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

What We Offer:

• A collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

How to Apply:
If you are organized, proactive, and ready to contribute to a thriving team, we’d love to hear from you!

Take the next step in your career with us today!