Motor Complaint Administrator

We are looking for experienced Motor Complaint Administrators with a background in financial services to join a motor finance complaints team for a UK bank. 

You will be reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending a response letter to the customer with the outcome. 

This is an excellent opportunity to broaden your financial product knowledge and network within a great team.

Location: Remote
Pay: £25,500 per annum pro rata, plus 20 days holiday and bank holidays.
Hours: 37.5hrs Monday - Friday shifts between 9am - 6pm. 
Duration: Initially 6 months, however this is likely to extend.

What you’ll be doing as Motor Complaint Administrator:

• Take ownership of new complaints and updating customers on the status of existing complaints.
• Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
• Take ownership of cases and collect and review evidence to help with your decision. 
• Write templated outcome letters to the customer. 
• Manage expectations of all internal and external customers.

What we’re looking for in a Motor Complaint Administrator:

• Previous experience within financial services complaints 
• Strong oral and written communication
• Confidence to interrogate and collect key information.
• Great prioritising and case load management 
• Strong attention to detail

If you’re interested in this role as Motor Complaint Administrator and are excited to join a rewarding company and support customers though their complaint journey, then please click apply online and upload an updated copy of your CV. 

If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. 

To help you stay safe in your job search we will never ask for your bank details at the application stage.

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