Technical Support Engineer

2nd Line Technical Support Engineer (Hybrid working)

An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based near Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers.

You will be a part of an energised and experienced IT support team, providing technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk.

Role Responsibilities (condensed):

• Offer a high level of technical IT support to a variety of clients at second-line level
• Ensure incidents are resolved in line with SLAs
• Escalate any unresolved issues to 3rd Line support
• Ensure internal documentation is developed and maintained
• Learning and development; staying up-to-date and expanding your technical knowledge

Required experience, skills and knowledge

• Experience in a 1st/2nd line technical IT support role
• Server, virtualisation and storage solutions
• Cisco Networking - Switches / routers / firewalls
• VoIP telephony solutions
• …… The business provide and support many other technologies - these are the core requirements (full Job Description available)

Remuneration:

Salary of up to £27,500 PA rising to £30,000 after probation + 20% shift bonus uplift. Taking total package to around £36k after probation.

Excellent employment benefits package and supported learning, development and career progression.

Note that this is an onsite based position (near Leeds). Free parking onsite.

Hours of work: 2x day shifts from 7.00am to 7.00pm. 2x night shifts from 7.00pm to 7.00am This will be followed by a 4-day rest period. (Please note, 3 of these shifts can be remote)