3rd Line Support Engineer

3rd Line Support Engineer - Leeds - Hybrid - £35,000

Company

I'm partnered with a leading Managed Service Provider (MSP) based in Leeds, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially.

Role

As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment.

Responsibilities

• Manage and resolve escalated technical issues from clients in a timely and efficient manner.
• Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients.
• Participate in the planning, implementation, and maintenance of IT projects.
• Provide expertise in areas such as server administration, network troubleshooting, and system optimization.
• Proactively identify and address potential issues to prevent service disruptions.
• Document support processes and contribute to the knowledge base for continuous improvement.

Qualifications

• Minimum of 5 years of experience in a 3rd line support or similar technical role.
• Proficient in server administration, network infrastructure, and troubleshooting.
• Solid understanding of IT security best practices.
• Experience with O365, Exchange, Azure, Advanced VMware.
• Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred.
• Excellent communication and interpersonal skills.

Benefits

• Competitive salary commensurate with experience.
• Health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• Free City Centre Parking

Apply Now!

If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately.

3rd Line Support Engineer - Leeds - Hybrid - £35,000

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