Client Services Team Leader

Key Responsibilities

In Livv Workplace we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both our client and Livv.?

?Within the position of Client Service Team Leader, you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.

• Own the touchpoint journey and user centric concepts (Ground floor reception multi tenanted site)
• Establish good working relationships with the customers in order to be recognised as the natural 'go to’ person and a trusted partner to deliver on our value proposition?
• Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests?
• Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations?
• As a brand ambassador for ISS and A&O you will be responsible for ensuring that all client site procedures and standards are met?
• To focus on curated experience and drive the agenda for our end users and customer?
• To show responsibility for personal and Team health and safety, and that of others in the conduct of the job in line with ISS and Legal requirement.?
• To work as part of the workplace Team providing seamless and effective service delivery.?
• To effectively and efficiently deal with emails requests in the main reception inbox.?
• To ensure the training of where necessary other Client Services and Network Team Members.?
• To use the client site operating systems in accordance with guidelines.?
• To carry out other duties or responsibilities that may from time to time be assigned by you.?
• To maintain the necessary confidentiality and discretion as site requirement . ?
• To maintain a professional appearance at all times.?
• To maintain onsite HSEQ?
• To complete Team appraisals

Experience & Traits

• Relevant customer service experience
• Experience working with systems (e.g. MS Office)?
• High degree of accuracy?
• Excellent communication skills?
• Good time management ?
• Ability to motivate and drive a team ?
• Motivated, committed and flexible?
• Health & Safety understanding?
• Ability to adapt to a different clientele however, remain professional