Manager, Client Marketing

Location: London, UK - Hybrid (2-3 days per week in the office)

Division: Ticketmaster - Global Sales Operations

Line Manager: VP, Global Client Marketing

Contract Terms: Permanent, Full-Time, 40 hours per week

THE TEAM

We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shapovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing.

THE JOB

This Client Marketing Manager role is responsible for providing exceptional marketing and marketing product support for one of Ticketmaster’s largest global clients. Scope of support includes everything from strategic guidance, education, to writing product requirements to align with our business needs and maximize value for our clients through identifying new self-serve capabilities. Additional responsibilities include but are not limited to: articulating Ticketmaster’s overall marketing value proposition and serving as a single point of contact for various client stakeholders.

The ideal candidate excels at client service, managing expectations of clients and internal teams, and juggling numerous tasks simultaneously. The successful candidate will marry the knowledge of a client’s business objectives with a deep understanding of Ticketmaster’s products and services while also ensuring flawless execution of campaigns or requests.

Key requirements include: a proven track record of success in an account management role, experience driving digital marketing strategies across channels- email/CRM experience a must, and a solid understanding of how to leverage data and analytics to drive marketing outcomes.

WHAT YOU WILL BE DOING

• Understand and effectively communicate your client’s business needs and nuances as it relates to marketing.
• Advocate for your client’s needs in order to influence product direction and enhancements.
• Serve as an expert in Ticketmaster’s marketing and analytics products and solutions, effectively recommending their use in enabling your client to meet their objectives.
• Guide your client in implementing effective strategies to leverage ticketing and marketing data to support their business objectives.
• Support product and service adoption targets.
• Use insights and data analysis to guide your client in making strategic business decisions.
• Effectively train client end users on Ticketmaster’s products.
• Serve as a single point of contact to streamline communication and feedback across your client’s markets and divisions.
• Understand and leverage knowledge of ticketing data, ticketing software infrastructure, local/regional market data, consumer demographics, and behavioral data.
• Identify and share best practices with stakeholders across your client’s organization and within Ticketmaster.
• Provide excellent communication to clients and internal stakeholders, ensuring that nothing falls through the cracks.
• Establish and maintain strong relationships with internal teams and peers.
• Lead calls and meetings with your client and other stakeholders, including executive level leaders.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s Degree in Marketing or a related field if preferred
• Solid proven experience in a similar role within the marketing or advertising industry.
• Strong quantitative skills including analytical abilities.
• Proven understanding of digital marketing platforms and strategies, with expertise in email marketing.
• Ability to effectively interact with clients and colleagues across the executive, mid-manager and day-to-day operations levels in a professional, service-oriented manner.
• Creative problem-solver.
• Exceptional organisational skills.
• Strong written and verbal communication and comprehension skills, and the ability to adjust style to different audiences.
• Ability to work effectively under pressure and tight deadlines.
• Very strong competence in Microsoft Office products— particularly Excel and PowerPoint.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive