Customer Service / Technical Support Advisor / Contact Centre

Customer Service / Technical Support Advisor with a confident telephone manner, good communication, listening and accurate data capture skills is required for a well-established company based in Thame, Oxfordshire.

NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED

Once trained you will provide remote support to bars, pubs and the hospitality industry with regards to any technical issues that arise with the bar, cellar and draught dispensing system set up. If you have previous experience working within a bar or pub then great. If not you will be trained on how to diagnose and resolve common issues remotely.

SALARY: £24,500 per annum+ Performance Bonus + Benefits

LOCATION: This is a Hybrid position, working 2 days in the office in Thame and 3 days from home (there will be additional office time expected for training and team meetings)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per weekMonday to Friday, rotating shifts between 8am and 6pm with Rotational Weekends and Bank holidays (with time in lieu)

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service / Technical Support Advisorwith a confident telephone manner, good communication and listening skills and accurate data capture skills.

As the Customer Service / Technical Support Advisor you will provide an exceptional customer experience for all customers and stakeholders by becoming a 'product and technical expert’, once you’ve completed your training.

The Customer Service / Technical Support Advisor will spend time 'in the field and office’ with an engineer to learn the quality processes and to gain an in-depth knowledge of products and set-ups including parts used, fault diagnostics and resolution.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

ABOUT THE COMPANY

The Company create and deliver insight sales, marketing, and customer experience strategies, wherever and whenever their clients, customers, and shoppers can be influenced.

Today, the Company leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages.

They’re People People

They understand what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day.

DUTIES

Your duties as the Customer Service / Technical Support Advisor will include:

• Handle all contacts, including challenging technical calls, to a high standard

• Spend time 'in the field and office’ with an Engineer to fully understand the quality processes and to gain an in-depth knowledge of 'bar and cellar’ set-ups

• Accurately diagnose and resolve technical faults over the phone/email using your problem-solving and technical knowledge skills

• Take part in the accreditation program to become certified as a product and technical expert

• Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills

CANDIDATE REQUIREMENTS

• Educated to GCSE (or equivalent) including Maths and English

• Confident telephone manner, including good communication and listening skills

• A genuine passion for delivering outstanding customer/client service

• Strong administrative skills with a keen eye for detail

• A professional outlook and proactive approach to problem solving

• You are very well organised and have excellent interpersonal skills

• You know how to work within a team

• Accurate in data capturing

• Computer literate

• Previous bar / pub experience plus

BENEFITS

• Hybrid working: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

• Performance Bonus: Upto£1,000 gross per year

• Life Cover (Communications/advisors 1x Salary)

• Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly

• Company pension

• Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing

• Give & Gain Scheme - 2 days a year to complete voluntary or Charity work
• Refer a Friend Scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12848

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