Customer Service Advisor

The Company

An established reputable business who are highly respected in their industry. Working within a regulated environment, you will be providing full customer service support to customers calling into the business. This is a permanent office-based role.

The Role

Working in a team of 10 within busy contact centre environment, you will be the first person who customers calling into the business will speak to. Providing a high level of customer service at all times is pivotal to the brands reputation. Key responsibilities:

• Delivering high quality customer service by telephone.
• Dealing with between 300-400 calls across the team daily.
• To answer calls promptly dealing with them in line with procedures, ensuring that productivity and quality targets are met.
• To listen carefully ensuring our customer needs are met.
• Ad hoc tasks as required.
• Comply with the regulations relating to the financial services industry (training can be given).

About You

We are ideally looking for candidates with call centre/high call volume experince, but if you can demonstrate providing first class customer service in other ways then please do still apply. Key attributes/skills required:

• Good oral communication skills and telephone manner.
• Good listening skills.
• Team player.
• Focus on providing excellent service.
• Basic numerical skills.
• Desirable if you have contact centre experience - but not necessary.

The Package

• Basic salary £23,500 - £25,000 DOE.
• Great benefits including discretionary annual bonus, Life Assurance, Pension.
• Office based full time Mon - Fri 9am - 5pm.
• No parking on site.