Customer Service Advisor

My client an established multi-group that offers a wide range of property services across the UK is seeking to grow its team of Customer Service Advisors in the surrounding Oxford area. 

As a Customer Service Advisor you will be  part of a busy service team and will be responsible for assisting in the progress of the day-to-day running of each of their departments which can lead to a fantastic opportunity for a long-term career with progression. 

Ideally, they are looking for someone with a background in working within the property industry in customer care or admin, however, would consider someone with a strong admin or customer service background. 

This is an exciting and very rewarding opportunity to join a highly successful and growing business that's not to be missed!

The successful Customer Service Advisor will be offered:

• £25,000 - £27,000
• Progression opportunities
• Parking
• Overtime paid

Customer Service Advisor requirements:

• Excellent communication skills; both written and verbal
• Ability to communicate correctly and clearly with all customers and Service Providers
• Excellent documentation skills
• Experience in administration
• Good problem-solving skills
• Ability to prioritise time quickly and effectively in various departments
• Work successfully in a team environment as well as independently

As a Customer Service Advisor, your role will involve:

• Develop an understanding of the company’s profile to ensure that both customers and service providers can be helped through each process
• Ensuring that all service providers are spoken with daily and responded to accordingly via email or telephone.
• Work effectively across a variety of communication channels: Phone or email
• Maintain customer records and refer potential leads to the sales department
• Report customer complaints and escalate issues when necessary 

Working hours:

• Monday to Friday 8:30 AM – 5:30 PM or 9:30 AM – 6:30 PM (On rota)
• Occasional Saturday (offered as Overtime)