Personal Assistant / Administrator

About us

• We are a prestigious boutique private clinic based in Harley Street, central London.
• We specialise in child psychiatry for ADHD and Autism and are internationally known as a national centre of excellence in the private sector.

Benefits

• £26,000 to £30,000 (based on experience) p.a. competitive salary
• Working at home 3 days per week and 2 days onsite in Harley Street. During an initial period you will be 5 days a week in Harley Street to support your training.
• Full-time permanent role
• Part of our Operations Team alongisde a team of PA colleagues
• Annual leave
• Paid sick leave
• Private pension
• Access to an Employee Assistance Programme to further support you
• All IT equipment provided
• Prestigious working location

Role

• Appointment management (via emails/phone calls)
• Ensuring doctors have all relevant patient specific documentation in a timely manner and in advance of consultations
• Phone calls to patients, parents and carers
• Supporting general tasks across your assigned doctors
• Promptly replying to emails, filtering emails for doctors
• First point of contact for patient concerns
• Managing both inbound and outbound post
• Ensuring all information is ready prior to clinic
• Liaising with parents to ensure assessment paperwork has been issued, collated and returned in advance of consultations.
• Ensuring clinic rooms are prepped and checked before and after clinic
• Scoring of questionnaires used to support assessment consultations
• Liaising with reception, ensuring day lists are produced and distributed in a timely manner.
• Printing and emailing letters
• Supporting the prescription delivery service
• Covering for colleagues where appropriate

Ideal Candidate

• We are looking for someone that can join our close-knit, supportive team who is organised, self-motivated, has great attention to detail, promotes excellent customer service skills and understands that the little details are important.
• The candidate must possess great IT skills, the role is predominately email and phone-based interaction but at times will require face to face communication with our patients.
• Private practice and psychiatry experience is desirable but not essential.