Service Coordinator

Red Rock Partnership have a vacancy for a Service Coordinator based at our Peterborough Branch.

About the business:

Red Rock Partnership is a national recruitment provider supporting our clients in a true partnership approach delivering a best-in-class service. This is a great opportunity to join a people-centred organisation with a fun and friendly culture. Red Rock Partnership Ltd provide temporary employees to the industrial recruitment sector and are growing and developing our commercial and permanent recruitment offering. As we record highest ever sales in our 13-year history, we now wish to build on this growth by adding to our established teams.

Red Rock Partnership strives to support and inspire all its employees, challenging them to achieve their best work and to meet and surpass their own personal goals. If you are a passionate individual and would like to work in a fun, fast-paced, and exciting atmosphere, please consider joining our team.

About You:

We are seeking individuals who have a successful track record in the recruitment industry or seek to launch a career within recruitment. This is a position for people who do not give up easily and understand the hard work it takes to achieve the service goals they are working towards.

The perfect candidate is a self-starter, passionate and a well-disciplined individual who wishes to over-deliver and contribute to the future growth and development of our business. This position will report to the local Branch Manager and Regional Manager.

Key Role Accountabilities:

• Responsible for candidate attraction & selection. Advertising vacancies, using social media, receiving and reviewing CV’s, local advertising, identifying skills of potential candidates, preparing CV’s to send to the client, organising interviews & all communications with the candidates.
• Responsible for managing labour pool for each specific client. Including assisting with check-ins, seeking feedback from the customer on quality of staff, and addressing any issues that arise, including being onsite when needed to deal with issues, and addressing any performance or absence issues. Ensuring holiday & absence procedures are adhered to, and planned in an efficient way, including return to work interviews.
• Processing payroll for assigned clients. Including effective overtime monitoring, delivering company timesheets, collecting & reconciling hours within set deadlines, investigating & resolving pay queries.
• Dealing with general queries relating to contracts, pay & logistics.
• Demonstrating the highest level of customer service, adopting a professional style when speaking with customers. Using language that is "can do" and initiate a positive customer response. Presenting the company in a positive manner and participate in constructing a positive brand image.
• Conducting registration & induction processes. Including initial assessment of the candidates suitability which includes, English testing, specific client needs, readiness to work, transport & shift ability. Issuing correct client handbooks & information.
• Out of hours on-call cover. Handing inbound & outbound calls, and ensuring maximum customer service to clients, out of normal office hours.
• Being professional and approachable at all times

Skills Required:

• Excellent interpersonal and communication skills
• Ability to understand and demonstrate good customer service
• Fluent in English
• Microsoft Skills
• Ability to react to short notice demands and prioritise effectively
• A full UK driving licence and access to a car
• Excellent organisational skills
• Ambitious and enthusiastic to build a career & progress
• Strong interpersonal skills with engaging and likable personality
• Remain calm under pressure with the ability to meet strict deadlines
• Highly organised both in written and verbal communications
• Solution orientated incorporating creative and innovative ideas

Benefits:

• Salary from £25,000 to £26,000 depending on experience
• Sales bonus scheme
• Loyalty bonus scheme
• Additional holiday allowance
• Company sick pay