Inbound Customer Service Advisor

Inbound Customer Service Advisor

START DATE: 6th January

£13.25 per hour

Full time (37 hours, Monday-Friday)

Full training provided (6-8 weeks office based)

Hybrid working after completion of training (3 days in office, 2 days WFH)

Temporary contract until the end of 2025

Manchester City Centre

We are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start on 6th January 2025 on a temporary basis and is guaranteed until the end of November 2025 with the view to extend or move into a permanent role for the right candidates.

Location: Very centrally located with access to all public transport links and local amenities.

Role will be a mixture of office and home working and full IT equipment will be provided.
Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week.

The Role:

The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.

Key Responsibilities:

• Provide a high quality of service to internal and external stakeholders
• Understand and complete processes in accordance with guidelines
• Use several IT systems to record information and complete tasks accurately
• Meet and exceed agreed KPIs
• Handle a high volume or telephone and email enquiries adhering to company standards
• Manage your own caseload
• Process external applications

Person Specification

• Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered
• Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential
• Experience of meeting/exceeding KPIs and targets is essential
• You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner
• Candidates must be able to demonstrate excellent written and verbal communication skills
• You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution
• Strong IT skills are a must as is the ability to pick up new systems and procedures quickly

This role is due to start on 6th January, therefore you must be available to start on that date. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check; thus, you must be able to provide a full reference history and up to date proofs of address/identification.

Job Benefits:

28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)

Work/life balance

Additional income - Optional overtime once training period has been passed

Hybrid working with I.T equipment provided

Great career prospects within a well-established organisation

Fully paid on the job training by dedicated trainers

If you are interested and meet the above criteria, please apply, or send your CV ASAP to . Alternatively, call the branch on if you have any queries. Due to the high volume of CVs that we are currently receiving, we are unable to reply to each application. If you have not heard from us within 5 days, then unfortunately you have been unsuccessful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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