Customer Service Advisor

Customer Service Advisor based in Warrington (WA5)

Offering £13.60 per hour, paid weekly - every Friday

Start date: 13th January

Interviews taking place in December

We are recruiting on behalf of our fantastic client based in Warrington, within this role you will be joining an existing team within a customer service department. Full training will be provided!

The Role

• Have a passion and commitment to provide the highest levels of customer satisfaction at each customer contact
• Making outbound calls to customers with outstanding bills, discussing their finances and setting up a payment plan to resolve the debt.
• Ability to deal sensatively with vulnerable customers
• Diagnose customer issues through detailed questioning and active listening.
• Investigate and interpret data held on a number of different systems.
• Manage customer expectations and set and agree timescales for actions to be performed.
• Review own performance statistics and take responsibility for personal development.
• Ability to be able to respond to and resolve written customer contacts.

The Hours: Full time, 37 hours per week.

• Monday - Friday; 8am-8pm,
• Working 1 in 4 Saturdays
• Fixed 4 week rota

The Pay: £13.60 per hour

• Paid weekly, every Friday

If this sounds like the role for you then apply now!

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