Customer Service Advisor (Night Shift)

Job Title: Customer Service Advisor

Salary: £26,208

Location: Newton-Le-Willows

Working Pattern: 4 on 4 off shift pattern - 6pm to 6am or 7pm to 7am

Our client is looking for an experienced customer service advisor to join the service desk team based in the Newton-Le-Willows office. The role is covering the night shift between the hours of 6pm & 6am or 7pm & 7am, monitoring the security shift patterns ensuring they book on and off of shifts.

Duties:

• Dealing with inbound enquiries from customers
• Monitoring security shift
• Ensuring security book on and off their shifts
• Covering any absences on prebook shifts
• Dealing with out of hours alarm notifications
• Despatching drivers to attend sites where alarm notifications have been received to resolve
• Ensuring all information is recorded on the in-house system

Skills Required:

• Excellent telephone manner
• Mircosoft office
• Computer literate
• Ideally contact centre background but not essential