Customer Service Coordinator

Do you consider yourself to have strong communication skills? Are you able to deliver support to patients and provide them a high quality service? If so we are looking for an individual who would be interested in joining a global medical device company as a Customer Support Coordinator. You would be providing support over the phone to patients with their needs.

Role Details:

Job: H2H Customer Support Coordinator

Contract: 6 months

Location: Sittingbourne (office based + 1 day from home)

Working Hours: Full time (Monday - Friday, shift hours varied)
1 Saturday per month 09:00 am - 13:00 pm
On call hours also required

Pay rate: £12.50 per hour

Responsibilities:

• Provide the highest levels of customer care to both patients and health-care professionals
• Stock check and arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Troubleshoot feeding pumps
• Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
• Communicate with internal & external stakeholders by phone & email
• Manage daily workload as delegated by lead coordinator

Person Specification:

• Experience in customer service / telephony ( preferred but not essential)
• IT Proficient
• Professional and confident telephone manner
• Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
• Able to drive or reach site with ease

If you are interested in pursuing this position as an H2H Customer Support Coordinator then please don't hesitate to apply today!

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.