Customer Service Administrator

Customer Service Administrator
Leicester
£23,000- £25,000
Office based Monday – Friday

Do you want to work for a progressive tech business who has experienced phenomenal growth over the past 3 years.

Due to this growth, they are now looking for an ambitious Administrator to join their busy service team in Leicester.

You will play an integral part of their exciting journey, where you will get the opportunity to progress, upskill and most importantly feel supported by senior management.

They are looking for someone who is dedicated, ambitious and a team player.

Key Responsibilities:

• Provide administrative support to Account Managers, ensuring seamless client interactions.
• Respond to customer enquiries via email and live chat with professionalism and efficiency.
• Communicate updates to customers through email and phone.
• Accurately update and maintain customer information in the CRM system.
• Identify opportunities to streamline processes and improve the overall customer experience.
• Foster positive relationships and ensure an exceptional experience for every customer.

What We’re Looking For:

• Prior experience in customer service or administration.
• Excellent verbal and written communication skills.
• Strong attention to detail for managing data and documenting interactions.
• Ability to manage multiple tasks effectively and prioritise workloads.
• A problem-solving mindset focused on achieving positive outcomes.
• Proficiency with CRM systems and Microsoft Office tools.
• A commitment to understanding customer needs and delivering thoughtful solutions.

We are actively interviewing so if you feel this is the right role for you, please apply today!