Customer Service Administrator

Customer Service Administrator
Leicester
£23,000 - £25,000
Full time, office based

Our client is a national insurance organisation who has experienced phenomenal growth throughout 2024.
Due to this growth, they are now looking to recruit an experienced Customer Service Administrator to join them on a full-time permanent basis.

The role

• Support Account Managers with all client administration
• Handle customer inquiries via email, and live chat with professionalism and care.
• Provide customers with updates via email and phone
• Maintain accurate customer information by recording it accurately on their CRM
• Identify opportunities for process improvement and contribute to enhancing the customer experience.
• Create and manage a positive experience for all customers. 
• Working towards FCA regulations

The candidate 

• Previous customer service / admin experience
• Strong verbal and written communication 
• Understand customer needs and provide thoughtful, solution-oriented responses.
• Accuracy in managing data, and documenting interactions is key.
• Ability to handle multiple tasks efficiently and prioritise workload.
• Approach challenges with a solution-oriented mindset, ensuring a positive outcome.
• Experience with CRM software and Microsoft Office Suite. 
• Previous experience in customer service or administrative roles is highly desirable.

Interested? Click ‘Apply’ today!

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