Customer Service Administrator

Are you currently on the lookout for an Administrator position within a friendly organisation who encourage a good work life balance and career development? Do you pride yourself on your attention to detail?

You may looking for a change from Retail or Hospitality work, or you could have Logistics/Warehousing/Technical/hands on role looking to move into an office based role. This role could be well suited to a motivated individual looking to take on their first office-based position or a junior administrator looking to take a step into a new environment.

Job Title: Customer Service Administrator

Job Type: Temp to Perm

Hours: 9:00 - 17:00 - 35 hours per week. Hybrid - 1 day at home.

Salary: Up to 25k

Location: Colnbrook

Key Responsibilities of Customer Service Administrator:

• Maintain regular contact with all clients.
• Communicate with customers proactively via e-mail and/or telephone.
• Liaising with local depots to ensure client service requirements are maintained.
• Providing administration support as required.
• Communicate with the Regional Operations Managers.
• Ensure a high standard of customer care and compliance with all Company policies.

Desirable Skills:

• Good attitude and people skills.
• Attention to detail.
• Experience in working within a busy Customer Service role.
• Problem solving skills.
• Previous experience in working with CRM systems, or strong systems skills.

The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK.

The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate.

As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to:

• Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies.
• Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission.

As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us.

If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules.

Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid.

For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.