Head of Customer Insight

Head of Customer Insights
Hybrid ( 2x days a week in Stockport )
£65,000-£75,000

An incredible opportunity to join an established health insurance brand as the Head of Customer Insights.

THE COMPANY

An award-winning company, offering health and life cover, is seeking a driven Customer Insights Manager to gather insights for the business to enhance customer experiences.

THE ROLE

As a Customer Insights Manager, you'll be responsible for leading a small team, working alongside other departments to provide insights on end-to-end customer journeys. You will be gathering insights from multiple data sets aiming to contribute to strategic plans based on data-driven insights. You'll also be analysing Voice of the Customer and Speech Analytics data using both qualitative and quantitative methos for all customer groups.

YOUR SKILLS AND EXPERIENCE

• Strong experience with insight's generation and storytelling
• Line management experience (preferred but not required)

THE BENEFITS

• £65,000-£75,000

HOW TO APPLY

Please register your interest by sending your CV to Rina Raka at Harnham via the Apply link on this page